Terms and Conditions

Welcome to DOVE MOVE, your trusted international freight forwarder. These Terms and Conditions govern your use of our services, so please read them carefully before engaging in any transactions with us. By using DOVE MOVE’s services, you agree to abide by these terms. If you do not agree with any part of these terms, please refrain from using our services.

1. Definitions

1.1. “DOVE MOVE,” “we,” “us,” or “our” refers to the international freight forwarding company, DOVE MOVE, and its affiliates.

1.2. “Customer,” “you,” or “your” refers to the individual, company, or entity engaging in business with DOVE MOVE for freight forwarding services.

1.3. “Goods” or “Cargo” refers to the items or products being transported, stored, or handled by DOVE MOVE on behalf of the Customer.

1.4. “Services” refers to the freight forwarding, transportation, warehousing, and related services provided by DOVE MOVE.

2. Service Agreement

2.1. The agreement between DOVE MOVE and the Customer is formed when the Customer accepts our quotation, booking confirmation, or any other written communication indicating the terms of the services.

2.2. The Customer acknowledges that all information provided to DOVE MOVE for the purpose of rendering services is accurate and complete.

3. Freight Forwarding Services

3.1. DOVE MOVE will arrange for the transportation and handling of Goods as per the Customer’s instructions, subject to the limitations and regulations set forth by international laws and conventions.

3.2. The Customer is responsible for providing accurate information about the Goods, including proper packaging, weight, dimensions, and any hazardous nature, to enable proper handling and compliance with regulations.

3.3. The Customer shall comply with all customs, import/export regulations, and pay any applicable duties, taxes, or fees associated with the transportation and delivery of the Goods.

4. Liability and Insurance

4.1. DOVE MOVE shall exercise reasonable care and diligence in providing its services. However, the Customer acknowledges that unforeseen circumstances and external factors may impact the delivery timeline and quality of service.

4.2. DOVE MOVE’s liability for any loss, damage, or delay of Goods shall be governed by the relevant international conventions and shall not exceed the declared value of the Goods or a predetermined limit specified in writing.

4.3. The Customer has the option to purchase insurance coverage for the Goods. Insurance, if opted for, will be subject to the terms and conditions of the insurance provider.

5. Payment Terms

5.1. The Customer agrees to pay DOVE MOVE for the services provided as per the agreed-upon payment terms. Payment is due within the specified timeframe from the date of invoice.

5.2. Failure to make timely payments may result in additional charges, suspension of services, or legal actions to recover outstanding amounts.

6. Cancellations and Amendments

6.1. The Customer may request cancellations or amendments to their booking in writing. Cancellation charges may apply, depending on the stage of the shipment and related expenses incurred by DOVE MOVE.

7. Confidentiality

7.1. Both parties agree to maintain the confidentiality of any sensitive information shared during the course of providing services under these terms.

8. Governing Law and Jurisdiction

8.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Jurisdiction], and any disputes shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

9. Amendments

9.1. DOVE MOVE reserves the right to amend these Terms and Conditions at any time. Updated terms will be made available on our website.

By using DOVE MOVE’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns, please contact us.

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